By Her continually sources the highest quality, finest raw ingredients for our products from around the world. We have product lines right here in Australia, in Mia's motherland Vietnam as well as America, Korea and Japan.

By Her products are never tested on animals and are cruelty free. All our products are tested on Her - real women, real role models.

Yes, By Her strives to source products and packaging to be environmentally friendly, sustainable and recyclable. It adheres to all strict certification requirements surrounding sustainability.

Enjoy FREE Express Shipping on all orders!

All order will be shipped using Sendle or Australia Post. You will receive an email with your tracking number when your order has been packed and ready to ship.

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are included in your By Her order and/or shipping total at checkout. By Her is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

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Unfortunately, due to hygiene reasons, we cannot accept returns at this time.

We only allow one exchange per product (i.e. you will not be able to exchange a previously exchanged item.

All exchange items must be of equal value to the item originally purchased.

We do not allow returns on previously exchanged items.

Shipping and handling costs are not refundable.

Items denoted as "Last Chance" "Final Sale" "Sets" or "Bundles" are not eligible for return.

We cannot take returns on overly used products, as determined by By Her.

If additional items are returned that were not listed on your return packing slip, a refund or exchange will not be issued.

Please note that although we have tried to represent our shades as accurately as possible, the actual shades/colours you see will depend on your monitor.

If you believe you have received a defective or damaged item, please reach out to our support team and provide your order number (listed on your confirmation email) along with a photo/video of the item you are experiencing issues with.